Pay My Bill

Utility Services

Updated 7/1/2023

Applying for Services:

For inquires about starting utility service, please call the Billing and Collection Department at 336-495-7500.   A completed Residential Application for Utility Services must be turned in for all customers.  For customers who are renting, a deposit will be required before service can be connected.  The deposit for service at property inside city limits is $200.00. The deposit for service at property outside City limits is $300.00, as of July 1,2023.   Deposits must be paid with cash, check, or money order at this time.  To help with completing the proper paperwork, please bring a copy of your lease / rental agreement or a completed Landlord Verification of Tenant Form with you to the billing office.  The Billing & Collection Department office is located City Hall located at 204 S. Main Street.  The standard hours of operation are 8:00 a.m. - 5:00 p.m., Monday- Friday.  Closed 12-1 for Lunch.
To have utilities services connected the same business day, applicants must submit their completed application and all documentation before 2:30 p.m..


Residential Bills are mailed out every other month according to the City's Residential Billing Schedule: February 15,  April 15,  June 15,  August 15,  October 15, and December 15. The corresponding due dates for Residential Bills according to the City's Billing Schedule are: March 15, May 15, July 15, September 15, November 15, and January 15. Customers will be charged a $10.00 late fee for all bills not paid by 5:00 P.M. on their respective due dates.  Additional $35.00 late fee is added for all bills not paid by 5:00 P.M. 10 days after their original due dates (25th of the month). 


Bills can be paid:

  • At City Hall (204 South Main Street, Randleman, NC 27317) using Cash, Check or Money Order- there is also an after-hours drop-box located in the drive-thru
  • Online using Credit Cards here.
  • Through the mail using checks or money orders (make out to City of Randleman and write your account number on the memo line and mail to: 204 South Main Street, Randleman, NC 27317).
  • Through Checking Account Draft payments (Please fill out the Draft Authorization Form and return it in-person to City Hall along with a voided check).

The City of Randleman does not take utility bill payments over the phone.

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